Top Bank Doubled Revenue with 1/3 Fewer Staff—Here’s How

by | Jun 12, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Training, High Performance, Hiring for Performance, Managing Employees, Profitability and Growth, Succession Planning, Workplace Culture

If your efficiency ratio strategy is built on budget slashing, you’re playing a losing game. Freezing your training budget. Cutting headcount. Shoving top talent into shared hotel rooms. These aren’t signs of smart leadership—they’re signs of survival-mode thinking....

Bank Drama is Draining Your Profits—Here’s the Proven Fix

by | Jun 4, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Training, High Performance, Hiring for Performance, Managing Employees, Profitability and Growth, Succession Planning, Workplace Culture

Toxic conflict is draining your bank’s profits—and it’s worse than you think. According to recent research, workplace conflict costs American businesses $359 billion annually in lost productivity. And yes, your bank is part of that equation. Endless unproductive...

Are You Paying Millions for Loyalty to Underperformers?

by | May 29, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Training, High Performance, Hiring for Performance, Managing Employees, Profitability and Growth, Succession Planning, Workplace Culture

Loyalty to underperformers is draining your bank’s profitability—and you’re footing the bill. If your net interest margin is 150 basis points too low, you’re losing $15 million a year—likely because of long-time employees delivering mediocre results. This week’s video...

Your Bank’s Culture Is Quietly Costing You Millions—Here’s How to Fix It.

by | May 22, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, High Performance, Managing Employees, Marketing Plan, Profitability and Growth, Workplace Culture

Here’s a hard truth: If your culture isn’t actively generating profit, it’s silently draining it. Most bank executives try to fix performance by hiring more people, launching values campaigns, or sending leaders to retreats. But if your bank’s performance...

How to Triple Cross-Sales, Light a Fire Under Your Team, and Finally Hit the Numbers You Know Are Possible

by | May 1, 2025 | Cross-Sales, Culture, Deposits, Get More Cross-Sales, High Performance, Increase Net Interest Margin, NIM, Profitability and Growth, Workplace Culture

The Cross-Sales Myth That’s Costing Your Bank Millions If “our people just need to do more” actually worked, you’d already be at 8.0 cross-sales per customer—and popping champagne every month. But you’re not. Because knowing doesn’t drive results. Systems do. Culture...