by Shaun Heuerman | Jan 2, 2020 | Workplace Culture
In this video, I’m going to share with you how to get more accountability from your team members to the things that move the profit needle.
by Shaun Heuerman | May 16, 2019 | High Performance, Workplace Culture
Accountability is a funny thing. Everybody wants it from their team, but accountability for what? Accountability for attendance? For work completed? For “doing what you say you’ll do?” Sure, but those aren’t game-changers… What you really want is accountability for...
by Shaun Heuerman | Jun 8, 2017 | Bank Marketing, Workplace Culture
I believe almost every person can double their productivity at work. In this episode, I’m going to share with you a process I have used over and over again to not only double but often times quadruple the profit brought in by hundreds of employees within a few...
by Shaun Heuerman | Dec 11, 2014 | High Performance, Workplace Culture
Culture is the leading predictor of future growth and profitability. Great news if you have a great culture—otherwise, not such good news. After working with hundreds of banks over 24 years, I can say unequivocally that banks that turn around their cultures...
by Shaun Heuerman | Oct 2, 2014 | Customer Service, High Performance, Profitability and Growth, Sales & Marketing, Workplace Culture
#1. Culture trumps strategy. Hundreds of studies now show that culture is the leading predictor of future growth and profitability. The Gallup Organization found the increase in earnings per share for companies in the top quartile that have high employee engagement (a...
by Shaun Heuerman | Mar 21, 2013 | Workplace Culture
Most bankers think that internal culture means friendly tellers, free coffee in the lobby,, and someone to greet customers as they come in the door. No, no, no! Have you ever found one bank that was able to get 100 to 150 basis points more in net interest margin with...
