by Shaun Heuerman | Dec 11, 2014 | High Performance, Workplace Culture
Culture is the leading predictor of future growth and profitability. Great news if you have a great culture—otherwise, not such good news. After working with hundreds of banks over 24 years, I can say unequivocally that banks that turn around their cultures...
by Shaun Heuerman | Oct 2, 2014 | Customer Service, High Performance, Profitability and Growth, Sales & Marketing, Workplace Culture
#1. Culture trumps strategy. Hundreds of studies now show that culture is the leading predictor of future growth and profitability. The Gallup Organization found the increase in earnings per share for companies in the top quartile that have high employee engagement (a...
by Shaun Heuerman | Mar 21, 2013 | Workplace Culture
Most bankers think that internal culture means friendly tellers, free coffee in the lobby,, and someone to greet customers as they come in the door. No, no, no! Have you ever found one bank that was able to get 100 to 150 basis points more in net interest margin with...
by Shaun Heuerman | Jan 3, 2013 | Workplace Culture
Let’s face facts. You know it is true. Banks stink at sales culture. Most say they’re working on it…but most have been “working on it” for three decades now, and they still stink at it. Why? Because you are repeating the mistakes...
by Shaun Heuerman | Feb 20, 2012 | Workplace Culture
Try this as a 30-Day Turnaround: Why is it that a $450 million bank with nine years of flat organic growth suddenly had an annualized growth rate of 35 percent within 30 days of one culture intervention? Why is it that a $920 million bank consistently ranked in...
by Shaun Heuerman | Aug 18, 2011 | Effective Leadership, High Performance, Workplace Culture
Someone’s late for a meeting. Nobody calls the person on it. Next week, three people are late. That’s no coincidence. Eventually, there won’t be a meeting in the entire organization that starts within 15 minutes of the scheduled time. Sales reports aren’t done...
