Your Bank Doesn’t Have a Performance Problem—It Has an Accountability Gap
Most banks don’t have a performance problem—they have an accountability gap. Discover the system top banks use to drive execution.
Welcome to the Top 5 Percenter™ Blog
What Are You Pretending You Don’t See? [VIDEO]
What are you pretending not to see? Hmm. That’s a question that I asked The Council of bank CEOs, a round table of some of the highest performing bank CEOs in the country, just a few weeks ago. We all lie to ourselves about things we don’t want to see. When I asked that question and I said, “Let’s have a safe place to talk here and really bring some things up,” I heard all kinds of things. I heard, “I’m trying to pretend and not address the fact that my CEO’s performance is declining,” or “I’m trying to pretend like this COVID thing isn’t having a huge toll on the emotions of my team and the culture within this organization,” or, “Hey, I’m pretending that this new superstar that I hired to solve all my problems is performing well and probably always will because I’ve already spent so much in a finder fee and salary that I don’t want to admit to the mistake.”
Video: What Are You Pretending You Don’t See?
You see, the more we spend investing in something, the more we want to pretend that something right in front of us isn’t happening. Yet, as executives, we have to ask ourselves those hard questions, because the longer we pretend not to know something that’s right in front of our face, the more costly those problems become. Authenticity and real questions are imperative in being a good CEO and executive of a bank. Are you being authentic enough, and are you asking yourself that tough question? Incidentally, what are you pretending not to see?
– Roxanne Emmerich
Please watch the video above and share it with your exec team and board.
More From The Blog
Your Marketing Isn’t Broken. Your Positioning Is.
Most bank marketing does not fail because the message is weak. It fails because the bank has no compelling position in the market. In this video, Roxanne reveals how community banks can sharpen their USP, strengthen credibility, and win more business without racing to the bottom on rate.
Why the Top 1% of Banks Win While Everyone Else Spins
Most banks rely on effort. Top banks rely on systems. Discover what separates the 1% from everyone else.
Stop Nice. Start Accountable: Why Your Culture Is Failing (and How to Fix It)
Most banks don’t lack accountability—they tolerate avoidance. Discover how to build a culture that drives real performance.
Healthy Dissension: Eliminate Toxic Disagreement Before It Erodes Your Culture
Toxic disagreement is silently eroding your culture. Discover how top bank leaders turn conflict into performance—without the damage.
Banish the Culture Ghosts Sabotaging Your Bank’s Performance
Most banks tolerate toxic behaviors longer than they should. Discover how “culture ghosts” sabotage performance—and how to eliminate them for good.
Drama Detox: The Leadership Move That Eliminates Gossip and Ignites Results
Gossip and blame quietly destroy performance in many banks. Discover how leaders eliminate workplace drama and create a culture where top performers thrive.
The Real #1 Motivator at Work (It’s Not Pay)
Most executives assume pay motivates employees most. Research shows the real driver is daily progress—and leaders who define it unlock higher performance.
Stop the To-Do List Madness: Use Behavioral Economics to Drive Bank Profitability
Most banks reward activity. High-performing banks reward profitable activity. Discover how behavioral economics reshapes execution and margin.
Accountabilibuddies: The Missing Link to Real Bank Performance
Most banks say they want accountability. Few build it. Discover how to create mutual accountability that strengthens culture and improves performance.