What Is Your Conversion Rate From Inquiry to Customer? [VIDEO]
What is your opportunity cost per inbound call? In other words, how much profit is lost per mishandled call that doesn’t turn into a lead, then a customer, then a full...
Most executives assume the biggest motivator at work is compensation.
They’re wrong.
Research—and decades of organizational performance data—show something far more powerful: the feeling of progress every single day.
When employees believe they are winning—moving the needle, improving, mastering something meaningful—their motivation skyrockets. Yet most banks fail to define what “progress” actually means for their teams.
The result? Talented employees feel stuck. Lower performers stay disengaged. Leaders mistakenly assume capability is the problem—when in reality, the system is.
In this video, Roxanne Emmerich reveals why progress is the hidden driver of performance—and how leaders can activate it inside their organizations.
You’ll discover:
Why compensation and appreciation alone don’t sustain motivation
How undefined progress quietly creates disengagement in your team
The simple “one-needle” mastery approach that turns struggling employees into top performers
When leaders create visible progress systems, something remarkable happens: people begin to believe they can win.
And once they believe they can win, performance accelerates.
Watch this week’s episode to discover how to build a culture where progress fuels performance.
Watch now.
Trick question for you. What is the number one motivator for employees?
Every time I ask executives, they say pay, up to a certain level. Yes, the research shows that—but that’s not it.
Feeling appreciated? Yes, that’s important—but that’s not it.
Are you ready for the answer?
The answer is the feeling of progress every single day.
But what is progress?
That is the question that needs to be solved. For many people, as we established last week when I was talking, we mentioned that they think they’re tied to profit in such a way that they believe they’re performing in the top ten percent. So perhaps they do not truly tie to profit.
What we have to figure out for them is: progress on what?
Here’s what I’m going to suggest.
When I did graduate work in organizational development, I discovered the concept of making sure you never get ahead of your skis. You take people from learned helplessness—the belief that “I could never do that”—and you give them one thing to do.
You guide them to mastery.
You celebrate it. You high-five them. And you make sure the system is in place to keep that needle up.
Then you show them another needle to move.
You put a system in place after they move that one up to make sure it stays there. Then you add another.
Here’s why this matters.
Some of your lower performers are actually high performers who have simply not been properly groomed because they cannot answer the question: progress on what?
But people get energized by the feeling of making progress every single day.
Once they start to feel like they’re winning, suddenly some of your lower performers become some of your higher performers—and you didn’t think that was possible.
But here’s the real miracle.
They didn’t think it was possible either.
Next week, join me as we cover the next piece: How do we create a workspace everyone wants to be in—one that supports high performers and doesn’t allow low performers to suck the energy out of the room?
What is your opportunity cost per inbound call? In other words, how much profit is lost per mishandled call that doesn’t turn into a lead, then a customer, then a full...
Does bank culture really matter? Gallup tells us that if you have an average amount of disengagement, it will rob $3,400 from your bottom line for every $10,000 of...
I've heard it a thousand times—a CEO will say to me, "I am so tired of lenders walking into my office and saying, 'Boss, I'm going to lose this deal unless we match the...
When everyone is competing for a scarce item, it becomes difficult unless you improve at it. This is exactly what we need to do with low-cost deposits. Let’s face it,...
I attended my first bank CEO conference several decades ago. You know what the theme was when people talked about cross-sales? They said, "My people are still order...
Sometimes, two different ideas seem to challenge each other. You've probably heard me say that everyone has a role in managing the culture of the organization. You've...
I don't care what your position is; you have a sales position. Why? Let's say you're out with other soccer moms, and somebody mentions they're planning on building a...
When I was working on my graduate studies in organizational development, I learned about the concept of learned helplessness. What I've discovered is that it’s a...
Ken Blanchard wrote several books years ago and conducted a research study. What he found was that the number one concern for business owners was the lack of people...
Do you feel good about yourself when you help other people? What if you could get your team excited about having your clients acquire all the products and services...