by The Emmerich Group | Sep 11, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, High Performance, Managing Employees, Profitability and Growth, Sales & Marketing
Most banks lie to themselves about culture. They treat it like window dressing—something HR manages, or worse, a “culture committee” babysits with doughnuts and posters. And then they wonder why execution crumbles, margins shrink, and their best talent bolts for...
by The Emmerich Group | Aug 29, 2024 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, High Performance, Managing Employees, Profitability and Growth, Sales & Marketing
Sometimes, two different ideas seem to challenge each other. You’ve probably heard me say that everyone has a role in managing the culture of the organization. You’ve also heard me say that you can’t delegate culture. Let’s explore these...
by Shaun Heuerman | May 9, 2019 | Capture Profitable Deposits, Creating an Accountability Culture, Fast and Low-Risk Loan Growth, Get More Cross-Sales, Hiring, Increase Net Interest Margin
You’re in luck… At conference, after conference, after conference, when I speak to audiences of bank executives the talk lately has been “culture, culture, culture.” Much ado about culture…why? There’s good reason. Culture is proven to be the leading predictor of YOUR...
by Shaun Heuerman | Feb 11, 2016 | Managing Employees
Click HERE to get your copy of “Thank God It’s Monday!” A young woman came to me after a Kick-Off session recently and said, with tears in her eyes, “I took this job because I had to. Now, after tonight, I WANT to be here.” What changed?...
by Shaun Heuerman | Mar 21, 2013 | Workplace Culture
Most bankers think that internal culture means friendly tellers, free coffee in the lobby,, and someone to greet customers as they come in the door. No, no, no! Have you ever found one bank that was able to get 100 to 150 basis points more in net interest margin with...
