Welcome to the Top 5 Percenter™ Blog

Just today I heard about one of our banks where a quarter of their people are out with COVID. Hmm. These are challenging times. Imagine trying to run a bank with that amount of people who are sick, who we know will be out for at least two weeks, maybe longer, and think about the further contamination as well. These are challenging times when a lot is going wrong. We have commercial properties sitting empty. We have the end of PPP loans. And what’s going to happen with the money for small businesses?

Video: The Virtues of a Gratitude Habit 

And yet, as we approach Thanksgiving, there’s a lot to be grateful for. We have great teams that stand for the same values, we have great customers, and we get the honor to take good care of them. We have to remember those great things that are around us everywhere and the opportunities that creates. When we get our hearts in the right place, when we obsess about the success of our customers as opposed to thinking about what can we sell them next, what’s the next gig that we can move through, how do we go get the additional premium pricing, when instead we obsess about how we’re going to make a difference, it gives us great honor to be able to be of service to them because they can tell the difference between someone who’s there as a taker and someone who is there as a giver. And that’s what Thanksgiving is about because life gives to the givers and life takes from the takers. The world has a perfect accounting system.

 

– Roxanne Emmerich

Please watch the video above and share it with your exec team and board.

More From The Blog

Your Team Selling Checklist [VIDEO]

Tag-alongs aren’t team selling. Use this checklist to assign roles, split first vs. second call objectives, and run the pre-call prep that produces 85–90% close rates on top-100 prospects.

How Community Banks Deliver WOW Customer Service [VIDEO]

Most banks deliver “pretty good.” That’s not loyalty. This episode reveals a 3-step execution system—blended learning, measurement, coaching, and celebration—to engineer daily WOW service that sticks and grows deposits, margin, and community pride.

The AI Wild West

AI isn’t coming—it’s already here. Discover why most bank roles are now obsolete, and what your team must become to survive.

Why Culture Cannot Be Delegated

Most banks pretend that culture can be delegated. Wrong. Elite banks weaponize culture as their profit engine. Here’s the system CEOs can’t ignore.