by The Emmerich Group | Nov 20, 2025 | Culture, Effective Leadership, High Performance, Profitability and Growth
Most bank executives are carrying the weight of margin pressure, staffing gaps, and an economy that refuses to cooperate. But there’s one performance lever you can pull instantly—and it changes everything: your state of gratitude. In this video, Roxanne Emmerich...
by The Emmerich Group | Oct 29, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Sales Process, Workplace Culture
Rate matching is quietly destroying profitability at community banks—and it’s completely optional. In this video, you’ll discover how to replace “Can you match the rate?” with disciplined, believable USPs that command premium pricing and win bigger balances without...
by The Emmerich Group | Oct 23, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Sales Process, Workplace Culture
Most “team selling” in banking is theater—two people show up, nobody owns the moment, and profit walks out the door. In this video, Roxanne Emmerich lays out what real team selling looks like and why it’s clobbering the lone-wolf model—when you run it with precision....
by The Emmerich Group | Oct 16, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
“Pretty good” service is killing your brand. Community banks don’t win on “fine”—they win on “WOW.” In this episode, we expose why most service initiatives fade and how top-performing banks engineer daily “that was amazing” moments that customers can’t stop talking...
by The Emmerich Group | Oct 9, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, Employee Training, High Performance, Managing Employees, Profitability and Growth
You didn’t build your bank to be a commodity.Yet every time your team matches a competitor’s rate, that’s exactly what happens. Roxanne Emmerich exposes the quiet rot eating away at your profitability — the reflex to match, not lead. It’s the hidden disease behind...
by The Emmerich Group | Oct 2, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, Employee Training, High Performance, Managing Employees, Profitability and Growth
Welcome to the new frontier. It’s fast. It’s unforgiving. And it just changed the rules of your business without asking for permission. AI isn’t the threat. Stale thinking is. In this video, Roxanne Emmerich takes off the gloves and exposes what no banker wants to...
