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What if You Could Transform to Next-Level Culture in 1 Day?

by Shaun Heuerman | Nov 22, 2018 | Culture

  I believe everyone wants to work in a place where they get energized and surround themselves with competency. In this episode, I’ll show you how you move the culture score needle—the leading predictor of future growth and profitability. If you’re the kind of...

4 No-Fail Strategies to Up Your Customer Service Game from Good to “WOW”

by Shaun Heuerman | Nov 15, 2018 | Culture

  I believe everyone loves to be well-taken care of. In this episode, I’ll show you how to take a good service culture over the moon—to have a service culture that is so remarkable that everyone is talking about you and sending their friends. If you’re the kind...

How to Build the Iron-Clad System for Improving Your Culture Score

by Shaun Heuerman | Nov 8, 2018 | Culture

  I believe a great culture makes running an organization delightful.   In this episode, I’ll share with you a system we use with our clients who, almost without exception, have improved their culture scores every year compared to the year before—often for...

Stop Crazy-Making, Culture Destroying Behaviors for Good

by Shaun Heuerman | Nov 1, 2018 | Culture

  I believe that sometimes, sadly, a workplace can feel a bit like an adult daycare. In this episode, I’ll show you how you can stop culture destroying behaviors that negate your ability to safely lead at your bank, and keep you awake at night. If you’re the kind...

Better Decisions Faster—How to Help Your Executive Team Master the Decision-Making Process

by Shaun Heuerman | Jul 12, 2018 | Culture

    I believe good business is just a series of good choices strategically and effectively implemented. In this episode, I’ll show you how to help your executive team make better decisions faster. If you’re the kind of leader who is frustrated because your...

How to Get Your Executive Team to Grow into Even More Effective Leaders

by Shaun Heuerman | Jul 5, 2018 | Culture

    I believe that being a great executive requires each of us to grow as people. In this session, I’m going to share with you how to get your executives to grow in how they communicate with each other. If you’re the kind of leader who feels like your...
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