by The Emmerich Group | Dec 18, 2025 | Customer Service, Customer Success, Effective Leadership
Boards want certainty. Markets refuse to give it. That tension is where many community banks make their biggest strategic mistake—building plans based on interest rate assumptions that no one can actually predict. Wars, inflation, policy shifts, and government...
by The Emmerich Group | Dec 18, 2025 | Customer Service, Customer Success, Effective Leadership
Christmas creates space to pause—and for bank leaders, that pause matters. In the rush of targets, margins, and metrics, it’s easy to forget the deeper reason community banks exist. This week’s video is a reminder that your influence extends far beyond...
by The Emmerich Group | Dec 4, 2025 | Effective Leadership, High Performance, Profitability and Growth
If you’re feeling the pressure to build a future-ready leadership team—and fast—you’re not alone. Research revealed that the number-one concern for business owners is the lack of people truly ready for C-suite roles. Not because they can’t execute tasks, but...
by The Emmerich Group | Nov 20, 2025 | Culture, Effective Leadership, High Performance, Profitability and Growth
Most bank executives are carrying the weight of margin pressure, staffing gaps, and an economy that refuses to cooperate. But there’s one performance lever you can pull instantly—and it changes everything: your state of gratitude. In this video, Roxanne Emmerich...
by The Emmerich Group | Oct 29, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Sales Process, Workplace Culture
Rate matching is quietly destroying profitability at community banks—and it’s completely optional. In this video, you’ll discover how to replace “Can you match the rate?” with disciplined, believable USPs that command premium pricing and win bigger balances without...
by The Emmerich Group | Oct 23, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Sales Process, Workplace Culture
Most “team selling” in banking is theater—two people show up, nobody owns the moment, and profit walks out the door. In this video, Roxanne Emmerich lays out what real team selling looks like and why it’s clobbering the lone-wolf model—when you run it with precision....
