Your Bank Doesn’t Have a Performance Problem—It Has an Accountability Gap
Most banks don’t have a performance problem—they have an accountability gap. Discover the system top banks use to drive execution.
Welcome to the Top 5 Percenter™ Blog
Profit Connect: Tie Your Team to Profitability [VIDEO]
In talking to hundreds of bank CEOs, I’ve heard the same repeated message. We’ve got good people.
They have good customer service skills, but they don’t really know how to bring in the entire relationship at premium pricing,
and they don’t really know how they tie to profit. Well, if you have this problem, you’re not alone because this is the common thing.
People mean well. It’s not their fault. Did you know that when we did our national research where we we analyzed over a thousand
different people in the workplace and we asked them, do you perform in the top ten percent? What we found out is that
seventy five percent believe that they perform in the top ten percent.
Yeah. I know. I know. That’s statistically impossible.
And yet, they truly believe that they’re a top performer because they come in early and they’re good to the customer.
But they don’t know that there’s another whole piece in terms of the critical drivers that tie them to profit.
And here’s the problem that most organizations have when they start bringing in accountability cultures is they get ahead of their skis.
They ask their people to be accountable for things they’re not ready for yet and then they have a mass exodus for the door.
In today’s day and age, we have to figure this problem out because we need people who know how they tie to profit because
they do have to pay for themselves. And here’s why it’s important.
When your lower performers are not paying for themselves, that means they are on the shoulders of your very best performers,
and that’s a risk you can’t live with.
Ready to break free from the cycle of work dumping and missed accountability?
Join the Breakthrough Banking Blueprint Bootcamp to learn practical strategies for creating a culture of ownership and driving real results.
Click here to reserve your spot now!
– Roxanne Emmerich
Please watch the video above and share it with your exec team and board.
More From The Blog
Your Marketing Isn’t Broken. Your Positioning Is.
Most bank marketing does not fail because the message is weak. It fails because the bank has no compelling position in the market. In this video, Roxanne reveals how community banks can sharpen their USP, strengthen credibility, and win more business without racing to the bottom on rate.
Why the Top 1% of Banks Win While Everyone Else Spins
Most banks rely on effort. Top banks rely on systems. Discover what separates the 1% from everyone else.
Stop Nice. Start Accountable: Why Your Culture Is Failing (and How to Fix It)
Most banks don’t lack accountability—they tolerate avoidance. Discover how to build a culture that drives real performance.
Healthy Dissension: Eliminate Toxic Disagreement Before It Erodes Your Culture
Toxic disagreement is silently eroding your culture. Discover how top bank leaders turn conflict into performance—without the damage.
Banish the Culture Ghosts Sabotaging Your Bank’s Performance
Most banks tolerate toxic behaviors longer than they should. Discover how “culture ghosts” sabotage performance—and how to eliminate them for good.
Drama Detox: The Leadership Move That Eliminates Gossip and Ignites Results
Gossip and blame quietly destroy performance in many banks. Discover how leaders eliminate workplace drama and create a culture where top performers thrive.
The Real #1 Motivator at Work (It’s Not Pay)
Most executives assume pay motivates employees most. Research shows the real driver is daily progress—and leaders who define it unlock higher performance.
Stop the To-Do List Madness: Use Behavioral Economics to Drive Bank Profitability
Most banks reward activity. High-performing banks reward profitable activity. Discover how behavioral economics reshapes execution and margin.
Accountabilibuddies: The Missing Link to Real Bank Performance
Most banks say they want accountability. Few build it. Discover how to create mutual accountability that strengthens culture and improves performance.