What Your Board Doesn’t Know About Performance—And What It’s Costing You
Most boards are left out of execution—and it’s destroying performance. Here’s how top 5% banks fix it.
So, you can disagree without being disagreeable.
Have you ever worked with someone who just seems to be constantly, well, disagreeable? No matter what they do, they always manage to create tension or rub people the wrong way?
A lot of the time, it’s not just a lack of skill—there’s usually some frustration or disgruntlement underneath it all. It’s like, “You’re ticking me off, so let me get a little jab in there.” And when that behavior gets allowed to slide, it leads to all sorts of crazy-making situations.
It’s also what fuels unhealthy workplace cultures. And yet, in so many organizations, no one really addresses this kind of behavior.
So, when you’re bringing in new employees, make it clear right from the start that you expect them to disagree. You didn’t hire them to just nod and agree with everything you say. You hired them because you want them to think, challenge, and offer different perspectives. But how they challenge matters.
A mentor of mine once told me years ago to never say, “I disagree.” Instead, say, “I see that differently.” It’s such a simple change, but it shifts everything. Suddenly, you’re not being combative. You’re just offering a different perspective. You’re saying, “I get where you’re coming from, but here’s how I see it,” and you can have a conversation about it. The tone and the words really matter here.
Now, when you’ve got someone on your team who’s constantly disagreeable—who thinks it’s okay to disrupt the flow of things just because they believe they know better—that’s a problem. And here’s the thing: It’s not just about that one person. If they’re allowed to act out like that, it impacts everyone around them. The other eight people in the room, for example, will feel it. They’re walking on eggshells, dreading work, and probably not eager to bring in their friends to join the team. And, let’s be honest, they’re counting down the days until they retire.
As leaders, part of your job is to deal with those who disagree in toxic ways, so they don’t drain the energy from the room. That’s what it means to be an executive. It’s not easy, but it’s necessary.
Like I mentioned a couple weeks ago, you’ve got to have the backbone to address these things. When you do, you don’t have to be disagreeable about it. You can just say, “Here’s how we do things around here. We expect everyone to do things this way. Do we agree on that? Can I hold you accountable? Great. Then we’re good to go.”
It’s about setting the tone and making it clear that while you encourage disagreement, you don’t tolerate being disagreeable.
To your continued success,
Roxanne Emmerich
Please watch the video above and share it with your exec team and board.
Most boards are left out of execution—and it’s destroying performance. Here’s how top 5% banks fix it.
Forget templates. Roxanne Emmerich reveals how top banks burn the rulebook and build execution systems that deliver relentless results.
Hope doesn’t scale. Systems do. Find out how elite banks drive results with engineered behaviors and real-time accountability.
Roxanne Emmerich reveals how top 5% banks grow $100M+ in core deposits and triple cross-sales—without matching rates or chasing gimmicks.
Cross-selling isn’t a script—it’s a system. Discover how top-performing banks engineer daily discipline that triples products per customer and locks in loyalty.
One bank ditched fake smiles and vague reviews—and doubled profits in 12 months. Here’s how they built a culture that actually works.
Top execs are done with old sales playbooks. Discover what’s replacing them—and why one COO hasn’t missed a quarter in six years.
Most board meetings are packed with data—but starved of strategic clarity. Discover how the top 5% of banks engineer boardrooms that drive performance, challenge respectfully, and align with breakthrough plans. This week’s episode reveals what high-performing CEOs do differently—and how you can bring that same power to your board.
Top banks play to win. Discover what they do differently—and why it starts with culture and strategy.
Most banks track performance after it’s too late. In this week’s video, Roxanne reveals the exact metrics Top Gun CEOs use to fix results before they lag.