by The Emmerich Group | Oct 29, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Sales Process, Workplace Culture
Rate matching is quietly destroying profitability at community banks—and it’s completely optional. In this video, you’ll discover how to replace “Can you match the rate?” with disciplined, believable USPs that command premium pricing and win bigger balances without...
by The Emmerich Group | Oct 23, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Sales Process, Workplace Culture
Most “team selling” in banking is theater—two people show up, nobody owns the moment, and profit walks out the door. In this video, Roxanne Emmerich lays out what real team selling looks like and why it’s clobbering the lone-wolf model—when you run it with precision....
by The Emmerich Group | Oct 16, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
“Pretty good” service is killing your brand. Community banks don’t win on “fine”—they win on “WOW.” In this episode, we expose why most service initiatives fade and how top-performing banks engineer daily “that was amazing” moments that customers can’t stop talking...
by The Emmerich Group | Mar 13, 2025 | Creating an Accountability Culture, Culture, Employee Engagement, Strategic Planning
Does every team member on your team know how they tie to profit? I mean really know? When a study published in Businessweek revealed they had asked 6,000 employees, “Do you perform in the top 10 percent?” more than 90 percent said they performed in the top...
by The Emmerich Group | Nov 21, 2024 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
Trick question for you. What is the number one motivator for employees? Every time I talk with executives, they often suggest that paying employees more—up to a certain level—is the answer. Sure, research supports this to some extent, but that’s not the full...
