by Shaun Heuerman | May 16, 2019 | High Performance, Workplace Culture
Accountability is a funny thing. Everybody wants it from their team, but accountability for what? Accountability for attendance? For work completed? For “doing what you say you’ll do?” Sure, but those aren’t game-changers… What you really want is accountability for...
by Shaun Heuerman | May 9, 2019 | Capture Profitable Deposits, Creating an Accountability Culture, Fast and Low-Risk Loan Growth, Get More Cross-Sales, Hiring, Increase Net Interest Margin
You’re in luck… At conference, after conference, after conference, when I speak to audiences of bank executives the talk lately has been “culture, culture, culture.” Much ado about culture…why? There’s good reason. Culture is proven to be the leading predictor of YOUR...
by Shaun Heuerman | May 2, 2019 | Sales Process
Truly depressing really… Imagine if you came to work for two decades…busted your hump and looked back over your 20-year career, only to discover you’d made absolutely no progress. What a waste… That’s exactly what our beloved industry can do right now. Turn around and...
by Shaun Heuerman | Apr 25, 2019 | Sales Process
So, I’m curious… How much is your branch lobby traffic down in the last 5 years? Second question: Are your personal bankers getting out of the branch, into the community where the customers are? Or, are they waiting for them to walk in the door? (It’ll be a long...
