by Shaun Heuerman | Jan 13, 2013 | Employee Training
Most banks focus on what they should do. That’s a good thing. But too few seriously evaluate what they are currently doing that has to stop. Awareness of the common characteristics of low-performing banks can keep you from falling victim to any of these...
by Shaun Heuerman | Dec 16, 2010 | Employee Motivation, Employee Training, High Performance, Profitability and Growth, Workplace Culture
If I had a nickel for every call I’ve received over the years that went like, “Well, we spent about $250,000 on sales training. It helped for a month or two, but to be honest, we didn’t receive any return on investment,” I could bail out the...
by Shaun Heuerman | Dec 9, 2010 | Effective Leadership, Employee Training, Hiring, Strategic Planning
We’ve all played the game of Telephone. The leader shares a comment with one person, and the idea is whispered around the room. By the time the last person shares what they heard, everyone roars at how distorted the info is. And so goes the onboarding of new...
