by Shaun Heuerman | Jan 3, 2013 | Workplace Culture
Let’s face facts. You know it is true. Banks stink at sales culture. Most say they’re working on it…but most have been “working on it” for three decades now, and they still stink at it. Why? Because you are repeating the mistakes...
by Shaun Heuerman | Feb 20, 2012 | Workplace Culture
Try this as a 30-Day Turnaround: Why is it that a $450 million bank with nine years of flat organic growth suddenly had an annualized growth rate of 35 percent within 30 days of one culture intervention? Why is it that a $920 million bank consistently ranked in...
by Shaun Heuerman | Aug 18, 2011 | Effective Leadership, High Performance, Workplace Culture
Someone’s late for a meeting. Nobody calls the person on it. Next week, three people are late. That’s no coincidence. Eventually, there won’t be a meeting in the entire organization that starts within 15 minutes of the scheduled time. Sales reports aren’t done...
by Shaun Heuerman | Jul 21, 2011 | Workplace Culture
“Did you hear what Joe said?” And so it circles around the office. Substitute “Joe,” and this phrase is uttered every day in workplaces across the country. Joe said, or did something unimaginable, right? And so did Sue yesterday, and John the...
by Shaun Heuerman | Dec 23, 2010 | Employee Engagement, Employee Motivation, High Performance, Workplace Culture
Any company that thinks you have to pour money on employees to get them engaged will write off employee engagement efforts during tough economic times. In fact, you can’t afford NOT to pay attention to engagement, especially when the wind is howling outside....
by Shaun Heuerman | Dec 16, 2010 | Employee Motivation, Employee Training, High Performance, Profitability and Growth, Workplace Culture
If I had a nickel for every call I’ve received over the years that went like, “Well, we spent about $250,000 on sales training. It helped for a month or two, but to be honest, we didn’t receive any return on investment,” I could bail out the...
