by The Emmerich Group | Jul 16, 2026 | Bank Marketing, High Performance, Premium Pricing, Profitability and Growth, Sales Process, Sales Training
Most banks don’t have a customer acquisition problem—they have a decision-making problem. One bank spent hundreds of thousands of dollars and five months trying to identify its next most profitable customers. The highest-performing banks? They would have...
by The Emmerich Group | Jul 9, 2026 | Customer Service, Customer Success, High Performance, Premium Pricing, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
For decades, community bankers have blamed their markets for shrinking margins, rising deposit costs, and the need to match competitors’ rates. But what if the market isn’t the real problem? This week’s video will reveal why the highest-performing...
by The Emmerich Group | Feb 27, 2025 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
I hear the same thing everywhere I go—”We need to build an accountability culture!” Great idea, right? But here’s the problem: we’ve been saying this for decades, and most organizations haven’t moved the needle. So why do we keep talking about the same...
by The Emmerich Group | Feb 20, 2025 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
I have a book that I love—a book I read a couple of times last year and still reference often. It’s called Intelligent Thinking—which, let’s be honest, sounds like a pretty good thing to do. On pages 58 and 59, the author introduces a powerful concept: first-order...
by The Emmerich Group | Feb 13, 2025 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Are you still working off a to-do list? Well, I’ve got a suggestion for you: throw that list out—and do it now! Not all tasks are created equal, and that’s a big reason why so many organizations never really reach a point of thriving. They don’t take the time to...
