by The Emmerich Group | Oct 16, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
“Pretty good” service is killing your brand. Community banks don’t win on “fine”—they win on “WOW.” In this episode, we expose why most service initiatives fade and how top-performing banks engineer daily “that was amazing” moments that customers can’t stop talking...
by The Emmerich Group | Sep 10, 2025 | Accountability, Effective Leadership, High Performance, Profitability and Growth, Strategic Planning
There’s a lie baked into most banks’ strategic plans—and it’s costing them growth, margin, and momentum. In this episode, Roxanne Emmerich dismantles the illusion that “more projects = more performance” and reveals the operating-system-level thinking used by the top...
by The Emmerich Group | Sep 4, 2025 | Accountability, Effective Leadership, High Performance, Profitability and Growth
Here’s the uncomfortable truth: most bank boards are strategic liabilities. Long meetings. Thick packets. Zero growth traction. This week’s episode pulls back the curtain on why most banks fail before the planning even starts—and how top-performing banks use their...
by The Emmerich Group | Aug 28, 2025 | Accountability, Effective Leadership, High Performance, Profitability and Growth
Your Board Might Be the Silent Killer of Performance Your board isn’t broken.They’re just working with a blindfold on—and no one’s bothered to tear it off. They get the numbers, the decks, the updates.But not the strategy.Not the cultural signals.Not the execution...
by The Emmerich Group | Aug 21, 2025 | Accountability, High Performance, Profitability and Growth, Strategic Planning
Burn the To-Do List. Your Strategic Plan Is a Lie. Let’s stop pretending. Most bank “strategic plans” are elaborate theater—packed with buzzwords, layered in charts, but built on a foundation of… nothing. This week, Roxanne Emmerich calls out the sham…...
by The Emmerich Group | Nov 21, 2024 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
Trick question for you. What is the number one motivator for employees? Every time I talk with executives, they often suggest that paying employees more—up to a certain level—is the answer. Sure, research supports this to some extent, but that’s not the full...
