by The Emmerich Group | Oct 16, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
“Pretty good” service is killing your brand. Community banks don’t win on “fine”—they win on “WOW.” In this episode, we expose why most service initiatives fade and how top-performing banks engineer daily “that was amazing” moments that customers can’t stop talking...
by The Emmerich Group | Oct 9, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, Employee Training, High Performance, Managing Employees, Profitability and Growth
You didn’t build your bank to be a commodity.Yet every time your team matches a competitor’s rate, that’s exactly what happens. Roxanne Emmerich exposes the quiet rot eating away at your profitability — the reflex to match, not lead. It’s the hidden disease behind...
by The Emmerich Group | Oct 2, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, Employee Training, High Performance, Managing Employees, Profitability and Growth
Welcome to the new frontier. It’s fast. It’s unforgiving. And it just changed the rules of your business without asking for permission. AI isn’t the threat. Stale thinking is. In this video, Roxanne Emmerich takes off the gloves and exposes what no banker wants to...
by The Emmerich Group | Nov 21, 2024 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
Trick question for you. What is the number one motivator for employees? Every time I talk with executives, they often suggest that paying employees more—up to a certain level—is the answer. Sure, research supports this to some extent, but that’s not the full...
by The Emmerich Group | Nov 14, 2024 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
In talking to hundreds of bank CEOs, I’ve heard the same repeated message. We’ve got good people. They have good customer service skills, but they don’t really know how to bring in the entire relationship at premium pricing,...
by The Emmerich Group | Nov 7, 2024 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
Many of us dream of working in an environment that energizes us and is surrounded by competence. In this episode, I’ll discuss how you can improve your organization’s culture—the leading predictor of future growth and profitability—in just a matter of...
