by The Emmerich Group | Oct 29, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Sales Process, Workplace Culture
Rate matching is quietly destroying profitability at community banks—and it’s completely optional. In this video, you’ll discover how to replace “Can you match the rate?” with disciplined, believable USPs that command premium pricing and win bigger balances without...
by The Emmerich Group | Oct 23, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Sales Process, Workplace Culture
Most “team selling” in banking is theater—two people show up, nobody owns the moment, and profit walks out the door. In this video, Roxanne Emmerich lays out what real team selling looks like and why it’s clobbering the lone-wolf model—when you run it with precision....
by The Emmerich Group | Oct 16, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
“Pretty good” service is killing your brand. Community banks don’t win on “fine”—they win on “WOW.” In this episode, we expose why most service initiatives fade and how top-performing banks engineer daily “that was amazing” moments that customers can’t stop talking...
by The Emmerich Group | Jul 23, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Training, High Performance, Hiring for Performance, Managing Employees, Profitability and Growth, Succession Planning, Workplace Culture
Let’s get brutally honest: “Nice” is killing your bank. While you’re hosting cupcake Fridays and upgrading breakrooms, your margins are bleeding. Everyone’s smiling, but nothing’s changing. Meetings are cordial. Performance reviews are mush. No one’s getting called...
by The Emmerich Group | Jul 17, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Training, High Performance, Hiring for Performance, Managing Employees, Profitability and Growth, Succession Planning, Workplace Culture
Many once top-quartile banks are hitting a wall—and high-performing executives are sounding the alarm: “It’s not working like it used to.” What separates those who break through from those who fall behind? They stop chasing silver bullets—new CRM tools, worn-out sales...
by The Emmerich Group | Jul 9, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Training, High Performance, Hiring for Performance, Managing Employees, Profitability and Growth, Succession Planning, Workplace Culture
Too many community bank board meetings are packed with data—but empty of direction. And that misstep is quietly draining performance. This week, Roxanne unpacks how the Top 5% of banks engineer boardrooms that drive real results: Discover why dumping data doesn’t...
