The Extraordinary Banker's Blog | The Emmerich Group

A State of Gratitude [VIDEO]

Culture, Effective Leadership, High Performance, Profitability and Growth

A powerful Thanksgiving message on how gratitude shifts leadership presence, reframes pressure, and strengthens your bank’s performance culture.

How to Tie Everyone to Profit [VIDEO]

Deposits, High Performance, Increase Net Interest Margin, NIM, Profitability and Growth, Sales Process, Sales Training, Unique Selling Proposition for banks, USP

Most employees believe they’re top performers but can’t show how they drive profit. This episode shows how to tie every role to the bottom line, boost profit per FTE, and build a high‑performance culture in your community bank.

The Dangers of False-Attempt Sales Training [VIDEO]

Deposits, High Performance, Increase Net Interest Margin, NIM, Profitability and Growth, Sales Process, Sales Training, Unique Selling Proposition for banks, USP

Traditional sales training fails because it focuses on tactics, not transformation. Discover how to shift from sales training to sales culture and achieve lasting growth.

Master the Four Levels of USPs [VIDEO]

Deposits, High Performance, Increase Net Interest Margin, NIM, Profitability and Growth, Sales Process, Unique Selling Proposition for banks, USP

Escape commodity pricing. This episode shows how Level-4 USPs—proprietary, client-valued processes—let community banks command +150–200 bps and keep deposits loyal.

Stop Matching the Competition [VIDEO]

Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Sales Process, Workplace Culture

Rate matching drains margin. Install USPs that matter, differentiate, and promise explicit benefits—so buyers pay more without a price match.

Your Team Selling Checklist [VIDEO]

Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Sales Process, Workplace Culture

Tag-alongs aren’t team selling. Use this checklist to assign roles, split first vs. second call objectives, and run the pre-call prep that produces 85–90% close rates on top-100 prospects.

How Community Banks Deliver WOW Customer Service [VIDEO]

Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture

Most banks deliver “pretty good.” That’s not loyalty. This episode reveals a 3-step execution system—blended learning, measurement, coaching, and celebration—to engineer daily WOW service that sticks and grows deposits, margin, and community pride.

The Silent Profit Killer: How to Stop Rate Matching and Take Back Your Margin

Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, Employee Training, High Performance, Managing Employees, Profitability and Growth

Roxanne Emmerich exposes the hidden flaw in your strategy that’s quietly destroying net interest margin — and the proven path to take back your pricing power.