Customer Service Revolution: 4 Bold Strategies to Skyrocket Your Bank’s Reputation [VIDEO]

In this episode, let’s master the service culture.   Let’s look at four unconventional strategies to propel your customer service from good to “WOW,” creating a service culture so extraordinary that people can’t help but talk about it and refer their...

Creating a Sustainable Culture of Improvement in Your Organization [VIDEO]

A formidable organizational culture score is the foremost predictor of future growth and profitability, as demonstrated by hundreds of organizational development studies. In this episode, let’s delve into a system that, almost invariably, has assisted our clients in...

Four Key Steps to Stop Crazy-Making Behaviors and Improve Your Workplace Culture [VIDEO]

I believe there are days when a workplace can feel more like an “adult daycare” than an office.   In this first episode, I’ll show you the formula that has transformed many crazy workplaces into places that authentically earned their designations as “best places to...

Learned Helplessness

When I was working on my graduate studies in organizational development, I learned about the concept of learned helplessness.   What I’ve discovered is that it’s a significant issue. It’s often the reason why organizations don’t become Top Five...

Can Strategic Thinking Be Taught or Nurtured? [VIDEO]

Ken Blanchard wrote several books years ago and conducted a research study. What he found was that the number one concern for business owners was the lack of people ready for C-suite positions.   In other words, they lacked critical thinking skills and strategic...

Getting Excited About Why Cross-Sales Matter [VIDEO]

Do you feel good about yourself when you help other people?   What if you could get your team excited about having your clients acquire all the products and services that would help them. A cross sales ratio is just a measure of trust. If a client trusts you and sees...