by The Emmerich Group | Jun 12, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Training, High Performance, Hiring for Performance, Managing Employees, Profitability and Growth, Succession Planning, Workplace Culture
If your efficiency ratio strategy is built on budget slashing, you’re playing a losing game. Freezing your training budget. Cutting headcount. Shoving top talent into shared hotel rooms. These aren’t signs of smart leadership—they’re signs of survival-mode thinking....
by The Emmerich Group | Jun 4, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Training, High Performance, Hiring for Performance, Managing Employees, Profitability and Growth, Succession Planning, Workplace Culture
Toxic conflict is draining your bank’s profits—and it’s worse than you think. According to recent research, workplace conflict costs American businesses $359 billion annually in lost productivity. And yes, your bank is part of that equation. Endless unproductive...
by The Emmerich Group | May 29, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Training, High Performance, Hiring for Performance, Managing Employees, Profitability and Growth, Succession Planning, Workplace Culture
Loyalty to underperformers is draining your bank’s profitability—and you’re footing the bill. If your net interest margin is 150 basis points too low, you’re losing $15 million a year—likely because of long-time employees delivering mediocre results. This week’s video...
by The Emmerich Group | Sep 12, 2024 | Cross-Sales, Customer Success, Deposits, Employee Training, Fast and Low-Risk Loan Growth, Get More Cross-Sales, High Performance, High Quality Loans, Profitability and Growth, Sales & Marketing, Sales Process, Sales Training
When everyone is competing for a scarce item, it becomes difficult unless you improve at it. This is exactly what we need to do with low-cost deposits. Let’s face it, there is no end in sight to the competition for low-cost deposits. Even when your bank is flush...
by The Emmerich Group | Sep 5, 2024 | Cross-Sales, Customer Success, Deposits, Employee Training, Get More Cross-Sales, Sales & Marketing, Sales Process, Sales Training
I attended my first bank CEO conference several decades ago. You know what the theme was when people talked about cross-sales? They said, “My people are still order takers.” Fast forward a few decades, and CEOs still tell me, “My people are still...
by The Emmerich Group | Aug 15, 2024 | Accountability, Culture, Customer Service, Customer Success, Deposits, Effective Leadership, Employee Engagement, Employee Motivation, Employee Training, High Performance, Managing Employees, Profitability and Growth
When I was working on my graduate studies in organizational development, I learned about the concept of learned helplessness. What I’ve discovered is that it’s a significant issue. It’s often the reason why organizations don’t become Top Five...
