Your Plan Won’t Save You in a Merger—But This Will
Your plan won’t save you. A strategic planning system designed for high-stakes execution will. Here’s how top community banks avoid merger collapse.
Marketing isn’t what it used to be. For many banks, it’s changing how you should be investing your marketing dollars and the strategies that you should be using.
Video: Bank Marketing Isn’t What It Used To Be
In my book, The Breakthrough Banking Blueprint, I quote some of Tom Farrell’s research about marketing that has a lot to do with bank marketing:
“Businesses think that 13% of their marketing messages are unsolicited, but contrast that to the opinion of consumers who believe that 85% of the messages they receive are spam. Businesses believe that 81% of their marketing messages are useful. And yet, consumers and customers are saying that 84% of the marketing messages that they receive are not even slightly useful. Businesses believe that 75% of their communications are personalized, but consumers see it differently. They say only 17% feel that it is personal.”
The problem is that we are still talking at people, not talking to them. We’re not bringing the value anymore. We’re just trying to schlep our stuff. And those days are over. In today’s market, that can be seen as being very out of touch.
We’re now living in a world where customers need information more than they’ve ever received before about how they can more effectively be running their businesses and managing their money. Your customers want information from you, but they don’t want to hear your marketing messages. So how do you convert those messages?
Well, one of our most effective bank marketing strategies is through “Smarketing.”
The problem is most bank marketing departments think that their job is to develop leads, and then they think their job is done. They believe that they are in a silo. The problem with that is that the lead has not yet paid for itself, and it doesn’t until that lead turns into a customer.
Until marketing understands their role and what they have to do to help convert that lead into a customer, we’re going to have a lot of low returns on investment from our marketing dollars. In fact, I would guarantee a negative return on investment from those marketing dollars.
We’re living in a new world where banking and marketing now need to be very one-to-one focused on the right people with the right messages and taken all the way to the end so that the lead becomes your customer.
Ready to take that first step? Register now for the Breakthrough Banking Blueprint™ Conference November 15-16, 2023.
– Roxanne Emmerich
Please watch the video above and share it with your exec team and board.
Your plan won’t save you. A strategic planning system designed for high-stakes execution will. Here’s how top community banks avoid merger collapse.
Most banks pretend that culture can be delegated. Wrong. Elite banks weaponize culture as their profit engine. Here’s the system CEOs can’t ignore.
Roxanne Emmerich exposes the toxic lie behind most strategic plans—and the second-order thinking top banks use to pull away from the pack.
Your boardroom may be your biggest blind spot. Discover how elite banks fix strategy at the Breakthrough Banking Blueprint™ Bootcamp.
Most boards are left out of execution—and it’s destroying performance. Here’s how top 5% banks fix it.
Forget templates. Roxanne Emmerich reveals how top banks burn the rulebook and build execution systems that deliver relentless results.
Hope doesn’t scale. Systems do. Find out how elite banks drive results with engineered behaviors and real-time accountability.
Roxanne Emmerich reveals how top 5% banks grow $100M+ in core deposits and triple cross-sales—without matching rates or chasing gimmicks.
Cross-selling isn’t a script—it’s a system. Discover how top-performing banks engineer daily discipline that triples products per customer and locks in loyalty.
One bank ditched fake smiles and vague reviews—and doubled profits in 12 months. Here’s how they built a culture that actually works.