by The Emmerich Group | Dec 23, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ready to unlock the secrets of high-performance cultures? Click here to access exclusive tools and insights, including Next Action Templates and the National Study of High-Performance Cultures—your roadmap to driving growth and profitability today. So, you can...
by The Emmerich Group | Dec 12, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ready to build a high-performance culture? Click here to watch our exclusive masterclass and discover proven strategies for driving excellence in your organization. This week, I want to talk about getting rid of the crazy. Almost every workplace has a little bit of...
by The Emmerich Group | Dec 5, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Have you ever noticed it’s a whole lot easier to get top performance from somebody who has more capabilities to be a top performer? So here’s the challenge that I’ve been noticing recently for a lot of the banks that we’ve helped take to the...
by The Emmerich Group | Sep 26, 2024 | High Performance, Profitability and Growth, Strategic Planning
What is your opportunity cost per inbound call? In other words, how much profit is lost per mishandled call that doesn’t turn into a lead, then a customer, then a full relationship? I’m going to show you some math that’s going to make you a little bit...
by The Emmerich Group | Aug 8, 2024 | Accountability, Capture Profitable Deposits, Cross-Sales, Customer Satisfaction, Customer Service, Customer Success, Deposits, Get More Cross-Sales, High Performance, High Quality Loans, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ken Blanchard wrote several books years ago and conducted a research study. What he found was that the number one concern for business owners was the lack of people ready for C-suite positions. In other words, they lacked critical thinking skills and strategic...
