Your Customers Want to Hear From You Now…Are You Showing up for Them? [VIDEO]
Your customers want to hear from you now. During challenging times, people need a little bit more handholding than they usually do, but not just the, "Hey, how are you...
Most banks are stuck in a dangerous illusion: working harder equals better results. It doesn’t. And the top 1% have already figured that out.
They’re not grinding harder—they’re executing smarter. While average banks chase vague “best practices,” elite banks install systems that drive measurable performance, profitability, and positioning.
Here’s what separates them:
This isn’t theory. One bank moved cross-sales up 300% and increased NIM by 120 basis points—not by trying harder, but by installing the right system.
And here’s the uncomfortable truth: being great isn’t enough anymore. If the market doesn’t see you as elite, you’re invisible.
If your bank is already doing the work—but not getting the recognition or pricing power you deserve—it’s time to fix that.
Apply for the Banky Award and claim your position at the top.
Watch now.
What the Top 1% of Banks Do That the Other 99% Still Don’t Get
There’s nothing noble about working harder than your competitors unless it actually works. But for most banks, it doesn’t. The top one percent of banks, they’re not working harder. They’re working smarter with systems, culture, and leadership alignment that pull results like a magnet. Let me show you what they’re doing and how you can do that too. Now let’s be honest.
Best practices in banking have been watered down to meaning, well, nothing. Every bank claims great customer service. Every team says they’re relationship-based. Every CEO says our people are our biggest asset. So if everyone’s saying the same thing, why are only a few actually crushing it? Because the top performers don’t talk practices. They install them systematically, relentlessly, measurably.
One of our clients was buried in margin pressure. They couldn’t move pricing. Cross-sales were dead in the water. They trained their people twice and still got no lift.
But then we installed the Breakthrough Banking Blueprint performance system. Cross-sales up three hundred percent. Net interest margin up one hundred and twenty basis points. Team alignment locked in.
And today, they’re one of the best banks in America.
Incidentally, you might have seen them on stage receiving the Banky Award from the Institute for Extraordinary Banking. But here’s the part most banks miss. They didn’t win the Banky to feel good. They won it because it was smart business.
The Banky isn’t a trophy. It’s a tool. It separates you from the B2 banks. It gives your team a reason to step it up.
It gives your prospects proof that you are elite in your market. And let’s face it, it’s a lot easier to close deals and command premium pricing when you can say, we’ve been recognized as one of the best banks in America.
So what do the top banks actually do differently? They build culture like it’s a core product. They tie every role to profitability. They own the pricing conversation. They use metrics that matter.
Here’s a little hint. How many new accounts that you’ve brought in is not one of those metrics. They compete on value, not rate, and yes, they leverage positioning through the Banky Award to build prestige and close the deal.
If you’re already doing the work, and if your bank is walking the talk on performance and leadership, and if you’re ready to let the world know that you’re in a different class, apply for the Banky Award now. Position your bank where it belongs, at the top. Because these days, being great isn’t good enough. Being seen as great is everything. Don’t let the almost-best banks grab the spotlight that you’ve earned. Go to BankyAwards.com and make sure that you nominate your bank. And we’ll see you in September at the Best Banks in America Super Conference.
Your customers want to hear from you now. During challenging times, people need a little bit more handholding than they usually do, but not just the, "Hey, how are you...
Now is the time that customers and prospects demand that you are excellent at what you do. I have a friend, and a vendor to my business, who told me that because a big...
Challenging times require great transparency of information going to the executive team and also going to the board. For instance, if I'm a bank CEO, I want to know if...
It's never been more important to make sure that you're talking to your customers in ways that matter. I bring this up because I just got done doing a live recording...
Challenging times require that people understand exactly how they tie to profit and they know how to do it on a daily, weekly, quarterly, monthly basis. When you are...
During difficult times, everyone must know how they tie to profit, and become a master of the actions that allow for them to move their correct critical drivers—the...
Challenging times require very focused revenue creating activities and fast. So the natural response for many executives during times like this will be to cut all the...
These are difficult times, and they require difficult actions but very important actions. So let's talk about what the best organizations, that pull ahead during...
One of the hardest things to do is align everyone and everything with just a few things that matter to the profits of your bank. Yet this intentional congruence...
What a week... How you respond right now to COVID-19, to near-zero interest rates, and to the requests you’re getting from customers to cut or match rates will predict...