by Shaun Heuerman | Jun 15, 2023 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
In this episode, let’s master the service culture. Let’s look at four unconventional strategies to propel your customer service from good to “WOW,” creating a service culture so extraordinary that people can’t help but talk about it and refer their...
by Shaun Heuerman | Jun 8, 2023 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
A formidable organizational culture score is the foremost predictor of future growth and profitability, as demonstrated by hundreds of organizational development studies. In this episode, let’s delve into a system that, almost invariably, has assisted our clients...
by Shaun Heuerman | Jun 1, 2023 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
I believe there are days when a workplace can feel more like an “adult daycare” than an office. In this first episode, I’ll show you the formula that has transformed many crazy workplaces into places that authentically earned their designations as “best places to...
by Shaun Heuerman | May 25, 2023 | Cross-Sales, Deposits, Get More Cross-Sales, High Performance, Profitability and Growth, Sales & Marketing, Sales Process, Sales Training
I believe that most people working in banks perform at a fraction of their potential. In this session, I will show you how your people (like many bankers before them who couldn’t but now do) can average 6–7+ cross-sales and ALL the deposits in a way that never feels...
by Shaun Heuerman | May 18, 2023 | Cross-Sales, Deposits, Get More Cross-Sales, High Performance, Profitability and Growth, Sales & Marketing, Sales Process, Sales Training
I believe that banks often make the mistake of complicating simple tasks which is particularly true when it comes to deposit growth. However, shifting our focus from “training” to “educating” can turn this problem into a big win in no time....
