The Art of Suberb Execution

Whether the economy gets better or not is out of your control. But YOU getting better—that’s entirely in your control, and it’s non-negotiable.

As a leader, YOU set the standards. And, those standards had better be high and focused on the right things.

Organizations thrive because the leaders within those organizations thrive. After over 20 years of working with many of the top-performing financial institutions in the country to take them to a higher level, it is clear that quality of leadership is the key performance indicator—regardless of what the economy dishes up.

Here’s an action plan to put on the desk of every one of your leadership team members to raise the bar in 2011.

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What Strategic Planning is—and What it Ain’t

Do you mind if I ask what on Earth you think you’re doing?

I’m sorry, that was rude. I’m not trying to be nosy. But I couldn’t help noticing that you’re doing the old “Mission Statement, SWOT, and Goals” thing. That’s fine. I’m SURE you don’t think that’s the same thing as strategic planning.

Do you?

At least tell me you’re not taking last year’s budget and making alterations and calling THAT planning. Budgeting is not planning—and budgeting does NOT create results. Never has. Never will.

But you know that.

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Seven Secrets to Employee Engagement

Any company that thinks you have to pour money on employees to get them engaged will write off employee engagement efforts during tough economic times.

In fact, you can’t afford NOT to pay attention to engagement, especially when the wind is howling outside. Employee engagement scores regularly account for up to 50 percent of the variance in customer service scores. (more…)

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Putting Culture First—Where it Belongs

If I had a nickel for every call I’ve received over the years that went like, “Well, we spent about $250,000 on sales training. It helped for a month or two, but to be honest, we didn’t receive any return on investment,” I could bail out the financial sector myself with enough left over for pizza. (more…)

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