Welcome to The Top 5 Percenter™ Blog
Dive in for concise, powerful insights on elevating community banking. Discover strategies and success stories for superior performance, from boosting financial margins to cultivating a dynamic culture. These posts literally contain the secrets of the Top 5 Percenters™. Sign up to the newsletter so that you don’t miss a single post.
Banish Your “Culture Ghost”—The Drag on Your Workplace that Haunts [VIDEO]
Ready to transform your team? Click here to watch our free masterclass to discover proven strategies for tackling low performers, improving communication, and building the high-performance culture your organization deserves—on your own time, anytime. I'm not really into the paranormal, but I do believe businesses have their own kind of "ghosts." Let me tell you a story. A few years ago, I...
Healthy Dissention: Handle Conflict Head On [VIDEO]
Ready to unlock the secrets of high-performance cultures? Click here to access exclusive tools and insights, including Next Action Templates and the National Study of High-Performance Cultures—your roadmap to driving growth and profitability today. So, you can disagree without being disagreeable. Have you ever worked with someone who just seems to be constantly, well, disagreeable? No...
Merry Christmas [VIDEO]
Merry Christmas to you, your team, and your family. At a time like this, we should stop and reflect on what this holiday is all about. It's all about family, and we know it—because having the love and the ability to impact other people in the world and the ones that we brought into the world is a wonderful thing. But listen: Our family extends beyond the family that we've given birth to and...
Drama Detox: Stop Gossip, Spark Results [VIDEO]
Ready to build a high-performance culture? Click here to watch our exclusive masterclass and discover proven strategies for driving excellence in your organization. This week, I want to talk about getting rid of the crazy. Almost every workplace has a little bit of crazy going on: gossip, whining, excuses, blaming, and pot-stirring. Almost every executive team I talk to when I ask them what has...
The A-Player Playbook: Attract the Best [VIDEO]
Have you ever noticed it's a whole lot easier to get top performance from somebody who has more capabilities to be a top performer? So here's the challenge that I've been noticing recently for a lot of the banks that we've helped take to the top five percent of performers. Once they get there, they have a new problem that is mere mortals no longer fit into this organization because everybody...
The Number One Motivator…NOT What You Think [VIDEO]
Trick question for you. What is the number one motivator for employees? Every time I talk with executives, they often suggest that paying employees more—up to a certain level—is the answer. Sure, research supports this to some extent, but that’s not the full picture. Others say it’s about making employees feel appreciated. Yes, that’s important too, but it’s still not the core answer. So, what...
Profit Connect: Tie Your Team to Profitability [VIDEO]
In talking to hundreds of bank CEOs, I've heard the same repeated message. We've got good people. They have good customer service skills, but they don't really know how to bring in the entire relationship at premium pricing, and they don't really know how they tie to profit. Well, if you have this problem, you're not alone because this is the common thing....
The 24-Hour Culture Makeover to Transform Your Organization into a Powerhouse of Growth & Profitability [VIDEO]
Many of us dream of working in an environment that energizes us and is surrounded by competence. In this episode, I'll discuss how you can improve your organization's culture—the leading predictor of future growth and profitability—in just a matter of days. Regardless of your current culture situation, the following four-step approach can help you dramatically improve it in just a few weeks....
Customer Service Revolution: 4 Bold Strategies to Skyrocket Your Bank’s Reputation [VIDEO]
In this episode, let’s master the service culture. Let’s look at four unconventional strategies to propel your customer service from good to "WOW," creating a service culture so extraordinary that people can't help but talk about it and refer their friends. Whether you think your bank's customer service is already top-notch, struggles with consistency across branches, or suffers from...
Creating a Sustainable Culture of Improvement in Your Organization [VIDEO]
A formidable organizational culture score is the foremost predictor of future growth and profitability, as demonstrated by hundreds of organizational development studies. In this episode, let’s delve into a system that, almost invariably, has assisted our clients in elevating their culture scores every…single…year to create a workplace where people can authentically say, “Thank God It’s Monday!”...
Four Key Steps to Stop Crazy-Making Behaviors and Improve Your Workplace Culture [VIDEO]
I believe there are days when a workplace can feel more like an “adult daycare” than an office. In this first episode, I’ll show you the formula that has transformed many crazy workplaces into places that authentically earned their designations as “best places to work.” Not just great cultures but performance cultures where everyone ties to profit daily, weekly, monthly and quarterly. If...
Unleash Your Bank’s Full Sales Potential with a Proven Accountability and Visibility System [VIDEO]
I believe that most people working in banks perform at a fraction of their potential. In this session, I will show you how your people (like many bankers before them who couldn’t but now do) can average 6–7+ cross-sales and ALL the deposits in a way that never feels sales-y. If you’re the kind of leader: Who has been preaching to your people that you want all the deposits and all the cross...