by The Emmerich Group | May 29, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Training, High Performance, Hiring for Performance, Managing Employees, Profitability and Growth, Succession Planning, Workplace Culture
Loyalty to underperformers is draining your bank’s profitability—and you’re footing the bill. If your net interest margin is 150 basis points too low, you’re losing $15 million a year—likely because of long-time employees delivering mediocre results. This week’s video...
by The Emmerich Group | May 22, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, High Performance, Managing Employees, Marketing Plan, Profitability and Growth, Workplace Culture
Here’s a hard truth: If your culture isn’t actively generating profit, it’s silently draining it. Most bank executives try to fix performance by hiring more people, launching values campaigns, or sending leaders to retreats. But if your bank’s performance...
by The Emmerich Group | Nov 21, 2024 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
Trick question for you. What is the number one motivator for employees? Every time I talk with executives, they often suggest that paying employees more—up to a certain level—is the answer. Sure, research supports this to some extent, but that’s not the full...
by The Emmerich Group | Nov 14, 2024 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
In talking to hundreds of bank CEOs, I’ve heard the same repeated message. We’ve got good people. They have good customer service skills, but they don’t really know how to bring in the entire relationship at premium pricing,...
by The Emmerich Group | Nov 7, 2024 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
Many of us dream of working in an environment that energizes us and is surrounded by competence. In this episode, I’ll discuss how you can improve your organization’s culture—the leading predictor of future growth and profitability—in just a matter of...
by The Emmerich Group | Oct 31, 2024 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
In this episode, let’s master the service culture. Let’s look at four unconventional strategies to propel your customer service from good to “WOW,” creating a service culture so extraordinary that people can’t help but talk about it and refer their...
