by The Emmerich Group | Dec 23, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ready to transform your team? Click here to watch our free masterclass to discover proven strategies for tackling low performers, improving communication, and building the high-performance culture your organization deserves—on your own time, anytime. I’m...
by The Emmerich Group | Dec 23, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ready to unlock the secrets of high-performance cultures? Click here to access exclusive tools and insights, including Next Action Templates and the National Study of High-Performance Cultures—your roadmap to driving growth and profitability today. So, you can...
by The Emmerich Group | Dec 12, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ready to build a high-performance culture? Click here to watch our exclusive masterclass and discover proven strategies for driving excellence in your organization. This week, I want to talk about getting rid of the crazy. Almost every workplace has a little bit of...
by The Emmerich Group | Dec 5, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Have you ever noticed it’s a whole lot easier to get top performance from somebody who has more capabilities to be a top performer? So here’s the challenge that I’ve been noticing recently for a lot of the banks that we’ve helped take to the...
by The Emmerich Group | Sep 26, 2024 | High Performance, Profitability and Growth, Strategic Planning
What is your opportunity cost per inbound call? In other words, how much profit is lost per mishandled call that doesn’t turn into a lead, then a customer, then a full relationship? I’m going to show you some math that’s going to make you a little bit...
by The Emmerich Group | Aug 8, 2024 | Accountability, Capture Profitable Deposits, Cross-Sales, Customer Satisfaction, Customer Service, Customer Success, Deposits, Get More Cross-Sales, High Performance, High Quality Loans, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ken Blanchard wrote several books years ago and conducted a research study. What he found was that the number one concern for business owners was the lack of people ready for C-suite positions. In other words, they lacked critical thinking skills and strategic...
