by Shaun Heuerman | Nov 13, 2014 | Employee Engagement
“Homework? Ah, yes, I did my homework, but it didn’t quite make it here. Why? Well, my dog ate the homework. We took him to the vet to get the homework back, but the surgery took so long I was late to school, and I think I’ll have to leave school early because my dog...
by Shaun Heuerman | Dec 29, 2011 | High Performance
The key to repeat customers is relationships. Relationships are established and maintained through communication and follow through. In a “one to many” job such as yours, having a good system for customer follow-up is crucial to keeping your relationships healthy....
by Shaun Heuerman | Dec 22, 2011 | High Performance
Does this sound like your life? You work from 7:30 in the morning until 7:00 each night and go home exhausted, thinking about all the unfinished work that continues to pile up nonetheless. You take work with you on “vacations,” and your ringing cell phone competes...
by Shaun Heuerman | Nov 24, 2011 | Employee Motivation
A new attitude invariably creates a new result. That is why it is essential to identify those employees within your organization that have an attitude problem and correct it quickly. Not only do they impact their own performance, but they suck the energy from everyone...
by Shaun Heuerman | Nov 10, 2011 | Employee Motivation, High Performance
Keep your sales funnel clean. Instead of accepting a weak “no” or “maybe later” and keeping that person on your prospect list, try using the prospect’s “NO” to get one step closer to “YES.” Take a lesson from kids who have set their sights on a treat. It’s pretty hard...
