by The Emmerich Group | Sep 10, 2025 | Accountability, Effective Leadership, High Performance, Profitability and Growth, Strategic Planning
There’s a lie baked into most banks’ strategic plans—and it’s costing them growth, margin, and momentum. In this episode, Roxanne Emmerich dismantles the illusion that “more projects = more performance” and reveals the operating-system-level thinking used by the top...
by The Emmerich Group | Aug 21, 2025 | Accountability, High Performance, Profitability and Growth, Strategic Planning
Burn the To-Do List. Your Strategic Plan Is a Lie. Let’s stop pretending. Most bank “strategic plans” are elaborate theater—packed with buzzwords, layered in charts, but built on a foundation of… nothing. This week, Roxanne Emmerich calls out the sham…...
by The Emmerich Group | Mar 13, 2025 | Creating an Accountability Culture, Culture, Employee Engagement, Strategic Planning
Does every team member on your team know how they tie to profit? I mean really know? When a study published in Businessweek revealed they had asked 6,000 employees, “Do you perform in the top 10 percent?” more than 90 percent said they performed in the top...
by The Emmerich Group | Mar 6, 2025 | Deposits, High Quality Loans, Increase Net Interest Margin, Profitability and Growth, Sales & Marketing, Strategic Planning
Everyone has patterns of disbelief. Some people believe that in politics, there is one side or the other, and they’re unwilling to look at the alternative. Still others believe that the moon is made of cheese. You may have a belief system that’s true. You...
by The Emmerich Group | Feb 27, 2025 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
I hear the same thing everywhere I go—”We need to build an accountability culture!” Great idea, right? But here’s the problem: we’ve been saying this for decades, and most organizations haven’t moved the needle. So why do we keep talking about the same...
by The Emmerich Group | Feb 20, 2025 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
I have a book that I love—a book I read a couple of times last year and still reference often. It’s called Intelligent Thinking—which, let’s be honest, sounds like a pretty good thing to do. On pages 58 and 59, the author introduces a powerful concept: first-order...
