Welcome to The Top 5 Percenter™ Blog
Dive in for concise, powerful insights on elevating community banking. Discover strategies and success stories for superior performance, from boosting financial margins to cultivating a dynamic culture. These posts literally contain the secrets of the Top 5 Percenters™. Sign up to the newsletter so that you don’t miss a single post.
More Than a Feeling—How Bank Culture Drives Profit [VIDEO]
Does bank culture really matter? Gallup tells us that if you have an average amount of disengagement, it will rob $3,400 from your bottom line for every $10,000 of payroll. So YES, culture is a big deal. And if your bank’s culture is broken, it can be fixed. In fact, that's some of the easiest and fastest money to bring right to the bottom line—but only if you know what you're doing. That begs...
The Glue to Keep Your Best Employees… [VIDEO]
According to BambooHR®, one-third of your people plan on dumping you in the next six months. Yikes. This begs the question, what kind of glue do you need to make sure your very best employees stick with you during a time of accelerated “employee poaching?” To be clear… Employee retention isn't just about the pay. Yes, extrinsic (financial) rewards matter—up to a certain level, according to...
How to Double Cross-Sales at Your Bank in 5 Months [VIDEO]
I believe that truly great organizations have mastered two things—great people and great systems. In this session, I’m going to share with you a system that has consistently and predictably doubled cross-sales in 4–5 months. Now, if you’re the kind of leader: Who has had a few false attempts at fixing the “order taking” pain point at your bank, you’ll love what I’m going to share. You...
How to Move Beyond “Trusted Advisor” Lip Service to Get ALL of their Deposit Business [VIDEO]
I believe people want to work with “the best.” When people truly trust you and you bring value that exceeds your additional pricing, people are willing to bring all their business to you and your bank. At that point, price has little relevance. They know that what you provide is worth the cost. That’s a prime position for you to be in—now here’s how you’re going to get there. If you're...
What Is Your Conversion Rate From Inquiry to Customer? [VIDEO]
What is your opportunity cost per inbound call? In other words, how much profit is lost per mishandled call that doesn’t turn into a lead, then a customer, then a full relationship? I'm going to show you some math that's going to make you a little bit crazy as an executive of a bank. Video: What Is Your Conversion Rate From Inquiry to Customer? Let's imagine for a second that you spend a million...
Where the Low-Risk, High-Profit Clients Are Hiding [VIDEO]
I believe that sometimes one tweak can make a huge impact. In this video, we’ll tackle proven techniques you can use immediately to find your next top 100 most profitable, low-risk clients. Those are exactly the customers you want on your roster—and it’s worth the work to bring them in. In fact, using this system I’m about to reveal has brought my clients a closing rate near 100%. I think that’s...
How to Never Become a Vendor in the Eyes of Your Customers [VIDEO]
I believe the world is full of abundance—a field of diamonds is in every back yard. You just have to mine your share. In this video, I’m going to show you how to find and bring in all the deposits you want in YOUR market without paying up. If you're the kind of banker… Who has all the deposits you want already, you’ll love this because you’ll be able to bring your cost of funds down even more....
What Is Your Conversion Rate From Inquiry to Customer? [VIDEO]
What is your opportunity cost per inbound call? In other words, how much profit is lost per mishandled call that doesn’t turn into a lead, then a customer, then a full relationship? I'm going to show you some math that's going to make you a little bit crazy as an executive of a bank. Video: What Is Your Conversion Rate From Inquiry to Customer? Let's imagine for a second that you spend a million...
How to Consistently Deliver WOW Customer Service [VIDEO]
I believe people love to have positive attention lavished on them. EVERY bank is facing these challenges. bank is facing these challenges. bank is facing these challenges. this episode, I’m going to show you how to take your already good customer experience and turn it into an experience your customers can’t help but talk about. If you’re the kind of leader who is frustrated by the lack...
The Real Question Is, Can You Afford Not To? [VIDEO]
A dear friend asked me a question one time, “Oh really, can you afford not to?” And I thought that was one of the most brilliant questions I've ever heard. Let me pose it to you this way. Can you afford not to figure out how to increase your net interest margin by 100 basis points while bringing down your cost of funds and bringing up the quality of the loans you're making? Can you afford not to...
Unlocking Banking Success: Discover the Proven Blueprint to Achieve Top 5% Performance [VIDEO]
I believe that we all have a secret desire to create legendary results. In this episode, I’ll show you how to have your best year ever. We will discuss a step-by-step blueprint we’ve been honored to assist hundreds of banks to achieve and maintain top 5% performance in key metrics, such as Net Interest Margin (NIM), growth, Return on Assets (ROA), Return on Equity (ROE), and Efficiency Ratio....
The 24-Hour Culture Makeover: Transform Your Organization into a Powerhouse of Growth & Profitability [VIDEO]
Many of us dream of working in an environment that energizes us and is surrounded by competence. In this episode, I'll discuss how you can improve your organization's culture—the leading predictor of future growth and profitability—in just a matter of days. Regardless of your current culture situation, the following four-step approach can help you dramatically improve it in just a few weeks....