Welcome to The Top 5 Percenter™ Blog
Dive in for concise, powerful insights on elevating community banking. Discover strategies and success stories for superior performance, from boosting financial margins to cultivating a dynamic culture. These posts literally contain the secrets of the Top 5 Percenters™. Sign up to the newsletter so that you don’t miss a single post.
Customer Service Revolution: 4 Bold Strategies to Skyrocket Your Bank’s Reputation [VIDEO]
In this episode, let’s master the service culture. Let’s look at four unconventional strategies to propel your customer service from good to "WOW," creating a service culture so extraordinary that people can't help but talk about it and refer their friends. Whether you think your bank's customer service is already top-notch, struggles with consistency across branches, or suffers from...
Creating a Sustainable Culture of Improvement in Your Organization [VIDEO]
A formidable organizational culture score is the foremost predictor of future growth and profitability, as demonstrated by hundreds of organizational development studies. In this episode, let’s delve into a system that, almost invariably, has assisted our clients in elevating their culture scores every…single…year to create a workplace where people can authentically say, “Thank God It’s...
Four Key Steps to Stop Crazy-Making Behaviors and Improve Your Workplace Culture [VIDEO]
I believe there are days when a workplace can feel more like an “adult daycare” than an office. In this first episode, I’ll show you the formula that has transformed many crazy workplaces into places that authentically earned their designations as “best places to work.” Not just great cultures but performance cultures where everyone ties to profit daily, weekly, monthly and quarterly. If...
Unleash Your Bank’s Full Sales Potential with a Proven Accountability and Visibility System [VIDEO]
I believe that most people working in banks perform at a fraction of their potential. In this session, I will show you how your people (like many bankers before them who couldn’t but now do) can average 6–7+ cross-sales and ALL the deposits in a way that never feels sales-y. If you’re the kind of leader: Who has been preaching to your people that you want all the deposits and all the cross...
Transforming Deposit Growth: Three Steps for Banks to Improve Sales Effectiveness and Boost Their Bottom Line [VIDEO]
I believe that banks often make the mistake of complicating simple tasks which is particularly true when it comes to deposit growth. However, shifting our focus from "training" to "educating" can turn this problem into a big win in no time. Training teaches people what to do. Education teaches people how to be. Banks have been using the words “trusted advisor” for decades now but are only...
Beyond Trust: How to Get ALL of Your Customers’ Deposit Business [VIDEO]
I believe people want to work with “the best.” When people truly trust you and you bring value that exceeds your additional pricing, people are willing to bring all their business to you and your bank. At that point, price has little relevance. They know that what you provide is worth the cost. That’s a prime position for you to be in—now here’s how you’ll get there. If you’re the...
Stop Fishing in the Whole Lake and Reel in the Most Profitable Deposits with These 5 Steps [VIDEO]
Are you tired of spending your marketing dollars on strategies that don't bring in the low-risk, high-profit clients you desire? Look no further! In this episode, we will reveal a proven system to help you find your next top 100 most profitable clients, leading to increased profitability and peace of mind. We understand the challenges that come with trying to attract large deposit accounts...
Revolutionize Your Bank’s Deposit Strategy: 4 Proven Steps to Attract Deposits Without Competing on Rates [VIDEO]
I believe low-cost deposits are critical to a bank’s success. So, how DO you stop competing on rates and start winning on value? In this episode, I will show you how to attract low-cost deposits without matching your competitor's exorbitant rates. Picture yourself as a captain of a ship lost in the sea, trying to find the right direction to reach the shore. You could see other ships on...
How to avoid the “Middle Management Meltdown” [VIDEO]
I believe that when middle managers master management, the resulting breakthroughs are profound and sustainable. In this episode, I’m going to share with you how to overcome what I call “the middle management breakdown”—the block that keeps executives’ dreams from being the reality executed by the front-line team members. If you’re the kind of leader who worries that perhaps your managers act...
How to Guarantee Your Employees Won’t “Back Slide” After Your Next Big Initiative [VIDEO]
I believe progress begets progress and success begets success. In this episode, I’ll show you how you can create a series of successes that open the way for even more impactful successes later on. On the flipside, stumble once and all your hard work up until then could come tumbling down. I’ll show you how to avoid that eventuality too. If you’re the kind of leader who is up at night thinking...
New Approach to Tracking Employee Performance, Proven to Increase Profit [VIDEO]
I believe visibility of what matters DRIVES the changes that matter. In this episode, I will show you how you can create results that matter—those that impact profitability through visibility systems. If you’re the kind of leader who has every employee already aware of exactly what high performance looks like and you have complete visibility on how every employee is doing on the important...
This Strategic Move Doubles Profit-per-Employee [VIDEO]
I believe almost every person can DOUBLE their productivity at work. In this episode, I’m going to share with you a process I have used over and over again to not only double but often times quadruple the profit per employee within a few years! If you’re the kind of executive who feels like your people are already performing…well, you’ll be delighted to see that often those people are the...