by The Emmerich Group | Jan 9, 2025 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Are interest rates going up or down? Short-term or long-term? What? You don’t know for sure? Well, that’s actually a good sign. It means you’re thinking because honestly, nobody knows for certain. Yet, we see banks creating these big strategic plans, making...
by The Emmerich Group | Dec 23, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ready to transform your team? Click here to watch our free masterclass to discover proven strategies for tackling low performers, improving communication, and building the high-performance culture your organization deserves—on your own time, anytime. I’m...
by The Emmerich Group | Dec 23, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ready to unlock the secrets of high-performance cultures? Click here to access exclusive tools and insights, including Next Action Templates and the National Study of High-Performance Cultures—your roadmap to driving growth and profitability today. So, you can...
by The Emmerich Group | Dec 12, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ready to build a high-performance culture? Click here to watch our exclusive masterclass and discover proven strategies for driving excellence in your organization. This week, I want to talk about getting rid of the crazy. Almost every workplace has a little bit of...
by The Emmerich Group | Dec 5, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Have you ever noticed it’s a whole lot easier to get top performance from somebody who has more capabilities to be a top performer? So here’s the challenge that I’ve been noticing recently for a lot of the banks that we’ve helped take to the...
by The Emmerich Group | Aug 15, 2024 | Accountability, Culture, Customer Service, Customer Success, Deposits, Effective Leadership, Employee Engagement, Employee Motivation, Employee Training, High Performance, Managing Employees, Profitability and Growth
When I was working on my graduate studies in organizational development, I learned about the concept of learned helplessness. What I’ve discovered is that it’s a significant issue. It’s often the reason why organizations don’t become Top Five...
