by Shaun Heuerman | Jun 9, 2022 | High Performance, Profitability and Growth, Strategic Planning
What is your opportunity cost per inbound call? In other words, how much profit is lost per mishandled call that doesn’t turn into a lead, then a customer, then a full relationship? I’m going to show you some math that’s going to make you a little bit...
by Shaun Heuerman | Jun 2, 2022 | High Performance, Profitability and Growth, Strategic Planning
When times get a little challenging, people can wig out and the team dynamics get a little interesting. But it doesn’t have to be that way. Culture can be managed and culture can remain great, but you’re going to have to pay more attention to your culture than...
by Shaun Heuerman | Dec 15, 2021 | Bank Marketing, Customer Satisfaction, Profitability and Growth
This last year was brutal for NIM compression at most community banks. And yet it was understandable, and it reconciled with some nice PPP fee income that drove up the profits of many banks. However, bank boards are now more than a little concerned. Since fee income...
by Shaun Heuerman | Dec 8, 2021 | Profitability and Growth, Strategic Planning
What’s the biggest question in board rooms and among smart bank executives right now? Easy: “How will we replace PPP income in 2022?” That is the hottest question from call-ins to our office from bank CEOs over the last few weeks. And this may be the most important...
by Shaun Heuerman | Oct 15, 2021 | Profitability and Growth, Strategic Planning
It’s unprecedented. In talking with a few dozen CEOs these last two weeks, almost all used the exact same words… “I’m very concerned about 2022. How are we going to replace the income from PPP and the other programs? AND ALL I HEAR ARE EXCUSES FROM MY TEAM…” “We’re...
by Shaun Heuerman | Oct 12, 2021 | Consulting, Effective Leadership, Employee Motivation, High Performance, Profitability and Growth, Sales & Marketing, Sales Training, Strategic Planning
Marketing isn’t what it used to be. For many banks, it’s changing how you should be investing your marketing dollars and the strategies that you should be using. Video: Bank Marketing Isn’t What It Used To Be In my book, “The Breakthrough Banking Blueprint,” I quote...
